Nikon EN-EL15C Lithium-ion Battery

Shipping Policy

At Kaymra Photo, we provide secure, nationwide shipping exclusively within Canada. Every order is handled with the precision and care that professional imaging gear requires.

1. Rates & Delivery

• Shipping Cost: We offer FREE Standard Shipping on all orders across Canada—no minimum purchase required.
• Service Area: We ship to all Canadian provinces and territories.
• No Import Fees: As a 100% Canadian-owned company, all stock is local. You will never pay duties or brokerage fees.

2. Processing & Transit Times

• Handling: Orders are processed within 1–2 business days.
• Tracking: You will receive a confirmation email with a tracking number once dispatched.
  

3. High-Value Security Protocols

• Signature Required: To prevent theft, all deliveries require a physical signature. Packages will not be left unattended.
• Discreet Packaging: We use sturdy, unmarked outer boxes to ensure the contents of your order remain private and secure.
• Professional Packing: Lenses and bodies are secured in double-walled containers with premium shock-absorbent fill.

Warranty Policy

We stand behind our gear with industry-leading protection to ensure your equipment performs to factory standards.

1. Coverage Periods

• Cameras & Lenses: 2-Year Limited Warranty.
• Accessories (Tripods, Bags, Batteries):Final sale; no long-term warranty or return eligibility.

2. What is Covered?

• Inherent manufacturing flaws or factory defects.
• Mechanical or electronic malfunctions during standard, intended use.

3. What is Excluded?

The warranty does not cover damage resulting from:

• Environmental Factors: Water, moisture, sand, or extreme temperatures.
• Physical Impact: Accidental drops or improper handling.
• Unauthorized Repair: Any attempt to alter components by non-authorized technicians.

4. Claims Process

If your equipment requires service, please follow these steps:

1. Email Support: Contact support@kaymra.com with your order number and issue.
2. Get Authorization: You must receive a Return Authorization (RA) number before shipping.
3. Ship for Assessment: Use our provided label to send the gear to our service suite.
4. Resolution: Upon approval, we will facilitate a precision repair or replacement and cover the shipping cost back to you.

Note: "Dead on Arrival" (DOA) items must be reported within 24 hours of delivery to qualify for an immediate exchange.