Shipping Policy
At Kaymra Photo, we provide secure, nationwide shipping exclusively within Canada. Every order is handled with the precision and care that professional imaging gear requires.
1. Rates & Delivery
- Shipping Cost: We offer FREE Standard Shipping on all orders across Canada—no minimum purchase required.
- Service Area: We ship to all Canadian provinces and territories.
- No Import Fees: As a 100% Canadian-owned company, all stock is local. You will never pay duties or brokerage fees.
2. Processing & Transit Times
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Region
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Estimated Transit Time
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Ontario & Quebec
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3–5 Business Days
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Western & Atlantic Canada
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3–5 Business Days
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Northern Territories
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7–12 Business Days
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- Handling: Orders are processed within 1–2 business days.
- Tracking: You will receive a confirmation email with a tracking number once dispatched.
3. High-Value Security Protocols
- Signature Required: To prevent theft, all deliveries require a physical signature. Packages will not be left unattended.
- Discreet Packaging: We use sturdy, unmarked outer boxes to ensure the contents of your order remain private and secure.
- Professional Packing: Lenses and bodies are secured in double-walled containers with premium shock-absorbent fill.
Warranty Policy
We stand behind our gear with industry-leading protection to ensure your equipment performs to factory standards.
1. Coverage Periods
- Cameras & Lenses: 2-Year Limited Warranty.
- Accessories (Tripods, Bags, Batteries):Final sale; no long-term warranty or return eligibility.
2. What is Covered?
- Inherent manufacturing flaws or factory defects.
- Mechanical or electronic malfunctions during standard, intended use.
3. What is Excluded?
The warranty does not cover damage resulting from:
- Environmental Factors: Water, moisture, sand, or extreme temperatures.
- Physical Impact: Accidental drops or improper handling.
- Unauthorized Repair: Any attempt to alter components by non-authorized technicians.
4. Claims Process
If your equipment requires service, please follow these steps:
- Email Support: Contact support@kaymra.com with your order number and issue.
- Get Authorization: You must receive a Return Authorization (RA) number before shipping.
- Ship for Assessment: Use our provided label to send the gear to our service suite.
- Resolution: Upon approval, we will facilitate a precision repair or replacement and cover the shipping cost back to you.
Note: "Dead on Arrival" (DOA) items must be reported within 24 hours of delivery to qualify for an immediate exchange.
